Fix payment issues on your account

If yous endeavour to buy something on Google Play but your payment is declined or won't procedure, endeavour the steps below.

If y'all've bought something and then accept a problem with or question about it, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the summit, select Alerts Notification bell icon.
  3. If you take a red alarm, enter your payment information and wait for the team to reply.

    Google Pay notifications

  4. Check your email for the review results.

Attempt to pay with a unlike payment method

If in that location'due south a problem with one payment method you tin try paying with a unlike one.

  1. On your Android telephone or tablet, open up the Google Play Shop app Google Play.
  2. Go back to the item you want to purchase & tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add together a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may be a problem with your credit or debit card if you lot see one of the following error messages:

  • "Unable to process payment: low carte du jour residuum"
  • "Unable to complete transaction. Please apply another grade of payment"
  • "Your transaction cannot be completed"
  • "Unable to consummate transaction: expired bill of fare"
  • "Right this card info or attempt another card"

To ready these errors, try the following steps:

Brand sure your card & address data is up to engagement

Expired credit cards or quondam billing addresses are a common reason for payments non to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Detect the payment method y'all are trying to use for the buy.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your carte du jour address matches the accost in Google Payments

If your credit bill of fare is registered to a dissimilar accost that can cause the payment to be declined. Cheque the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method yous are trying to use for the purchase.
  3. ClickEdit.
  4. Cheque that the accost listed matches the billing address of your carte.
  5. If needed, update the address.

Then, try your purchase again.

Submit any extra data that is requested

If the fault message is followed by instructions for submitting additional information to Google, please submit it. We will not exist able to process the transaction on your account without this information.

Check y'all have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure y'all have enough to complete the purchase.

Contact your banking concern or card issuer

Your card may have specific restrictions which cause the transaction to exist declined. Contact the institution that issued your carte du jour to inquire most the transaction and come across if they know the reason for the decline.

Fix errors with other payment methods (directly carrier billing, online banking, Google Play Rest, Souvenir Cards, and more)

If y'all come across "Your payment was declined due to an issue with your business relationship"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more data to protect your account against fraud.
  • We demand a little more information to comply with European union law (Customers from European Union fellow member states but).

To help fix these bug:

  1. Go to the payments center.
  2. Take action on any errors or requests in the payments center.
    • Yous might demand to verify your identity before yous can purchase anything through your Google Account.
  3. Brand sure your name, address, and payment information are upward to date.

If yous are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, try the following:

  • Brand sure you're connected to your carrier network, directly or by wi-fi.
  • Make certain you've added direct carrier billing equally a payment method.
  • Make sure you're using the local currency.

If you still have problems, contact your mobile telephone service provider for help.

If you lot tin't add a payment method or have a problem with a different payment method

If you lot're having a problem with a unlike payment method, go to Google Payments to prepare the issue.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Look for whatever notifications or requests for information & provide anything that'south asked for.
  3. Bank check that your accost is up to date.
  4. Check that the payment methods listed are the ones you want to use.

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the menu before you tin use it over again:

  1. Become to pay.google.com and sign in to your business relationship.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within 2 days, you'll find a temporary accuse on your carte du jour argument along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If y'all try to verify the payment method over again:

  1. Confirm which card y'all want to verify.
  2. Check how long ago y'all tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your menu argument. Yous should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Bill of fare is grayed out & says "menu is ineligible"

You tin can't use this card for this purchase. Try to brand the purchase once more with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

If you lot use dual SIM carte du jour devices

Check if the correct SIM card is in slot 1 and remove any SIM menu from slot 2.

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